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Terms & Conditions

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Terms & Conditions

  • Terms and Conditions – ExpressTransCargo

    Welcome to ExpressTransCargo. These Terms and Conditions govern your use of our website, services, and all business interactions with ExpressTransCargo. By accessing or using our services, you agree to comply with and be bound by the terms outlined herein. If you do not agree with any part of these terms, you are advised not to use our services.

    Use of Services

    ExpressTransCargo offers freight forwarding, logistics, warehousing, and customs clearance services. By using our services, you confirm that all information provided by you is accurate, complete, and lawful. You must not use our services for any illegal or unauthorized purpose. We reserve the right to refuse service to anyone for any reason at any time.

    Shipping and Delivery

    Shipping times are estimated and not guaranteed. ExpressTransCargo shall not be held liable for delays caused by customs, weather conditions, natural disasters, or any third-party service provider. Clients are responsible for ensuring that all shipping documentation is accurate. Additional charges, including customs duties or taxes, may apply depending on the destination country and are the sole responsibility of the client.

    Payments and Fees

    All services provided by ExpressTransCargo must be paid for in advance unless agreed otherwise in writing. Prices quoted are exclusive of applicable taxes or fees unless explicitly stated. Late payments may incur additional charges or result in the suspension of services. We reserve the right to update our prices or fees at any time without prior notice.

    Cargo Liability

    ExpressTransCargo exercises due care in handling your shipments. However, our liability for lost, damaged, or delayed shipments is limited in accordance with international freight forwarding standards unless otherwise agreed through a separate written contract or insurance arrangement. We strongly recommend that all clients purchase insurance coverage for valuable or sensitive shipments.

    Customs Clearance

    Customs clearance procedures are subject to the rules and regulations of the destination country. ExpressTransCargo facilitates customs documentation but cannot guarantee the outcome or duration of the clearance process. Clients are responsible for providing truthful and complete information for customs purposes. Any fines or penalties arising due to false declarations will be passed on to the client.

    Intellectual Property

    All content on our website, including logos, branding, text, and images, is the intellectual property of ExpressTransCargo. You may not reproduce, distribute, or transmit any part of this content without our written permission. Unauthorized use of our intellectual property may result in legal action.

    Privacy Policy

    Your privacy is important to us. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy. We commit to protecting your personal data and will never share it with third parties without your consent, except where required by law.

    Amendments

    ExpressTransCargo reserves the right to modify these Terms and Conditions at any time without prior notice. Continued use of our services after any changes are made constitutes your acceptance of the updated terms. It is your responsibility to review the Terms and Conditions regularly.

    Governing Law

    These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Zambia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Zambia.

    Contact Us

    If you have any questions about these Terms and Conditions, please contact us at:
    📧 Email: info@expresstranscargo.com

F.A.Q

Frequently Asked Questions

Yes, we offer customized rates and loyalty discounts for regular clients and high-volume shipments. Reach out to our sales team to discuss your needs.

Absolutely. Use our online quote tool or contact our sales team with your shipment details, and we’ll provide a free, no-obligation estimate.

There are no hidden fees from us. However, customs duties or VAT may apply depending on the destination country, which is the responsibility of the receiver unless otherwise agreed.

We accept bank transfers, mobile money, credit/debit cards, and PayPal. For corporate clients, account billing is also available.

Shipping costs are based on weight, dimensions, destination, and service type (standard or express). We also consider any special handling or insurance requested.

If your shipment is delayed, please check your tracking information. You can also contact our support team with your tracking number for immediate assistance.

Yes, we offer door-to-door delivery on request, including pickup and final delivery, depending on the destination and local regulations.

Prohibited items include explosives, firearms, illegal substances, perishables, and high-risk chemicals. Contact us for a full list of restricted items by country.

Yes. Once your shipment is dispatched, you’ll receive a tracking number. You can monitor your shipment in real time via our online tracking portal.

Delivery times vary based on the destination, service type, and customs processing. Typically, international air cargo shipments take between 3–7 business days.

High-value cargo is handled with enhanced security, including sealed packaging, GPS tracking, and secure storage at transit points.

Yes. All shipments include basic coverage, and we offer full-value insurance for high-value items upon request.

Yes. You can opt for full-risk insurance based on the declared value of your cargo. Just inform us during booking.

In the rare event of loss or damage, file a claim with our customer support team. We’ll assist you through the claims process, and compensation will be handled according to the level of insurance.

Yes. We provide all necessary shipping, customs, and insurance documentation to ensure your shipment is compliant and protected.

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