High-value cargo is handled with enhanced security, including sealed packaging, GPS tracking, and secure storage at transit points.
Yes. All shipments include basic coverage, and we offer full-value insurance for high-value items upon request.
Yes. You can opt for full-risk insurance based on the declared value of your cargo. Just inform us during booking.
In the rare event of loss or damage, file a claim with our customer support team. We’ll assist you through the claims process, and compensation will be handled according to the level of insurance.
Yes. We provide all necessary shipping, customs, and insurance documentation to ensure your shipment is compliant and protected.
Yes, we offer customized rates and loyalty discounts for regular clients and high-volume shipments. Reach out to our sales team to discuss your needs.
Absolutely. Use our online quote tool or contact our sales team with your shipment details, and we’ll provide a free, no-obligation estimate.
There are no hidden fees from us. However, customs duties or VAT may apply depending on the destination country, which is the responsibility of the receiver unless otherwise agreed.
We accept bank transfers, mobile money, credit/debit cards, and PayPal. For corporate clients, account billing is also available.
Shipping costs are based on weight, dimensions, destination, and service type (standard or express). We also consider any special handling or insurance requested.
If your shipment is delayed, please check your tracking information. You can also contact our support team with your tracking number for immediate assistance.
Yes, we offer door-to-door delivery on request, including pickup and final delivery, depending on the destination and local regulations.
Prohibited items include explosives, firearms, illegal substances, perishables, and high-risk chemicals. Contact us for a full list of restricted items by country.
Yes. Once your shipment is dispatched, you’ll receive a tracking number. You can monitor your shipment in real time via our online tracking portal.
Delivery times vary based on the destination, service type, and customs processing. Typically, international air cargo shipments take between 3–7 business days.
